Return & Refund Policy

Return & Refund Policy

At Askir Natural, we want you to be satisfied with your purchase. Please read the following policy carefully before placing your order.

1. Returns

We accept returns only in the following situations:

  • You received the wrong product.

  • The product arrived damaged or leaked due to shipping.

  • You received a defective or significantly damaged product.

To request a return, please contact us within 48 hours of receiving your order.

Please provide:

  • Your full name

  • Order number

  • Contact number

  • Clear photos or a video showing the issue

  • A brief description of the problem

Once we review your request, we will inform you whether the return is approved and provide the necessary instructions.

2. Return Conditions

To be eligible for a return:

  • The product must be unused or only minimally handled for verification of the issue.

  • The original packaging should be retained.

  • The product must not have been intentionally damaged or tampered with.

  • You must contact us within 48 hours of delivery.

For hygiene and safety reasons, we generally do not accept returns of opened or used hair oil products unless the product was defective, damaged, leaked, or incorrectly supplied.

3. Non-Returnable Situations

Returns are generally not accepted for:

  • Change of mind after receiving the product.

  • Incorrect address provided by the customer.

  • Customer no longer wanting the product.

  • Product that has been opened or substantially used.

  • Normal differences in fragrance, texture, or appearance that do not indicate a product defect.

  • Orders returned because the customer was unavailable to receive the parcel.

4. Damaged or Incorrect Orders

If your order arrives damaged, leaked, or incorrect, please contact us within 48 hours.

We may request photographs or a video of the parcel and product before approving a replacement or refund.

If the issue is confirmed, we may offer:

  • A replacement product, or

  • A refund, depending on the circumstances.

5. Refunds

Once your return or refund request has been approved, we will process the applicable refund.

Refunds may be issued through an appropriate payment method agreed with the customer.

For Cash on Delivery orders, customers should contact us to arrange the applicable refund method.

Original shipping charges are generally non-refundable, except where the issue was caused by Askir Natural, such as sending the wrong product or an approved damaged/defective order.

6. Shipping Charges

Our standard shipping fee is:

Rs. 300

Shipping charges may vary for special promotions, remote locations, or specific offers. Any applicable shipping charges will be communicated or displayed during checkout.

7. Exchanges

If you receive the wrong or damaged product, we may offer an exchange after reviewing your claim.

Exchange eligibility is subject to the conditions mentioned above.

8. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. If a parcel has already been shipped, applicable return or shipping charges may apply.

9. How to Contact Us

For return, refund, exchange, or order-related questions, please contact:

Askir Natural

📞 Phone / WhatsApp: 03236686962
📧 Email: askirnaturalsofficial@gmail.com

Please include your order number and registered phone number when contacting us so we can assist you faster.

10. Policy Changes

Askir Natural reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.

Thank you for choosing Askir Natural.